Shipping Policy

At De Lorena, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for complete details regarding order processing, shipping times, and delivery information.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your delivery status.

Shipping Times

Estimated delivery times may vary depending on your location and shipping method selected at checkout.

  • Domestic Shipping: 5–10 business days
  • International Shipping: 7–20 business days

Please note that delivery times are estimates and may be affected by customs delays, weather conditions, or high shipping volumes during holidays and promotional periods.

Shipping Costs

Shipping charges are calculated at checkout based on your location and selected shipping method. We may occasionally offer free shipping promotions on qualifying orders.

International Shipping

We proudly ship to multiple countries worldwide. International customers are responsible for any customs duties, taxes, or import fees required by their country.

Tracking Your Order

Once your order has been dispatched, tracking details will be sent to your registered email address. Please allow up to 48 hours for tracking updates to appear.

Lost or Delayed Packages

De Lorena is not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances. However, if your package is significantly delayed or lost in transit, please contact our support team and we will do our best to assist you.

Incorrect Address Information

Please ensure all shipping details are entered correctly at checkout. De Lorena is not responsible for orders shipped to incorrectly provided addresses.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team. We are always happy to help.